QUIZ SERVICENOW - CIS-CSM PASS-SURE FREE DOWNLOAD PDF

Quiz ServiceNow - CIS-CSM Pass-Sure Free Download Pdf

Quiz ServiceNow - CIS-CSM Pass-Sure Free Download Pdf

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Tags: CIS-CSM Free Download Pdf, Premium CIS-CSM Exam, CIS-CSM Valid Test Pattern, CIS-CSM New Study Notes, CIS-CSM Reliable Practice Materials

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ServiceNow CIS-CSM Certification Exam is a comprehensive certification that validates an individual's skills and knowledge in implementing and managing ServiceNow's CSM module. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is designed for professionals who work in customer service management and are responsible for configuring and deploying ServiceNow's CSM solutions. Achieving this certification can enhance an individual's career prospects in the customer service management field and demonstrate their expertise in ServiceNow's CSM module.

During the certification process, candidates develop proficiency and understanding in customer service management applications and their underlying platform of ServiceNow. Successful candidates are able to manage and configure customer service-related data and functionality, workflows for customer service management, and case management. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification attests to a professional's competency to manage the service process pipeline via ServiceNow customer service management solutions.

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ServiceNow CIS-CSM certification exam is a rigorous assessment of an individual's knowledge and skills in various aspects of ServiceNow CSM platform implementation, such as configuring workflows, creating service catalogs, managing customer service cases, and implementing customer satisfaction surveys. CIS-CSM Exam is designed to measure an individual's ability to successfully implement ServiceNow CSM solutions in a real-world setting.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q168-Q173):

NEW QUESTION # 168
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

  • A. True
  • B. False

Answer: B


NEW QUESTION # 169
Major Issue Management uses which one of the following capabilities?

  • A. Asset management
  • B. Record producers
  • C. Governance Risk and Control
  • D. Targeted Communications

Answer: D

Explanation:
Explanation


NEW QUESTION # 170
Agents and managers cannot create knowledge articles from Community questions.

  • A. True
  • B. False

Answer: B

Explanation:
The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with.
Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/task/create-knowledge-article.html


NEW QUESTION # 171
From what places in SN can an agent create a case? (Choose three.)

  • A. Account
  • B. Customer Service Application
  • C. Contact
  • D. Chat

Answer: A,B,D

Explanation:
Reference:
customer-service-management/reference/r_CustomerServiceCaseForm.htmlc


NEW QUESTION # 172
What are the conditions that matching rules are based on? (Choose two.)

  • A. Agent resources best suited to work on a case
  • B. Specific case attributes
  • C. Filters set up in advanced work assignment
  • D. Specific routing rules

Answer: A,B


NEW QUESTION # 173
......

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